EDUCATION
Colorado State University - Global Campus - B.S. Information Technology (ongoing)
A.A.S in Microcomputer Systems Management, Bryant & Stratton College.
NYS Regents High School Diploma - Herkimer, NY.
Continuing program-specific courses as time allows through area continuing education centers, IT training facilities, online courses home-study courses, and at-home computer lab.

 

POSITIONS HELD

2024-present, Constellation Energy, Inc - Senior Services Analyst

Involved with various IT projects with varying degrees of complexity. Lead IT activities with peers by assigning tasks deemed appropriate for the successful project completion. Provide material support, as needed, while using IT best practices, to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the company Management Model.

Manages activities relating to planning, designing, building, and maintaining IT services, projects, portfolios, products and processes. Has budget responsibility for many projects, sub-projects or process components. Involved with ramp up of IT services during facility refueling events where overall worker population rapidly increases by several hundred workers in a matter of weeks, while maintaining consistent support during the event for normal day-to-day operations. Coordinating work requests among internal departments and its members, as well as with 3rd party external vendors.

2022-2024, Li-Cycle, Inc - IT Site Manager, US Division

Startup company with multi-million dollar valuation on NYSE. Industry leader in Lithium-Ion battery recycling. IT Manager for Rochester Hub complex, as well as for locations in AZ and AL. Multiple buildings across a large campus area with office and OT network operations. Responsible for $350,000 initial IT outfitting of the facility. Manage a small team consisting of an assigned rep from our MSP, as well as an on-staff network engineer. During ramp up phase, I was involved with the preliminary buildout of the IT infrastructure worldwide until peers were hired and assigned to Europe and one to Canada. Procurement, budgeting, purchasing, R&D, licensing, as well as deployment of IT assets to all locations. Manage 3rd party vendors for various services. Manage relationships with different MSP teams in AZ and AL as well.

2021-2022, HR Works, Inc - IT Administrator

New position for the company. Internal support for all aspects of company IT network and devices (Azure & on-prem, AD & AAD). Familiarity with remote-work tools (Zoom, Teams, WebEx, etc. Daily use of O365/M365 tenant. Working with external 3rd-party vendor during transition to in-house support. Set up an account with Lenovo to purchase assets directly resulting in an approximate 40% cost savings per device.

2020-2021, International Paper, Inc - LAN Support Specialist

Field IT support. 250+ computers spread out between 5 locations in NY (Buffalo, Rochester, Utica, Scotia, and Binghamton). Everything from desktop support, LAN administration (wired & wireless), to network devices that communicate with plant operations and manufacturing equipment.

2019-2020, Capstone IT, Inc - IT Systems Administrator

Responsible for effective provisioning, installation/configuration, operation, and maintenance of IT systems hardware/software and related infrastructure in a manufacturing facility of over 150 people. Participates in technical research and development to enable continuing innovation and growth within the company. Activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations and in executing, testing and rolling-out the chosen solutions. Systems under management include production, manufacturing, business development and support processes.
• Restructured existing Internet and telecommunications plans to realize a yearly savings of approx. $5,000 while improving performance and increasing available features and bandwidth at the time of the review.
• Researched, purchased, installed, and configured necessary networking infrastructure for secondary R&D office in another building separate from the main campus utilizing site-to-site connectivity.
• Maintain various Windows Server physical and virtual environments as well as Windows client systems. Administer and maintain business productivity cloud resources using the Microsoft Office 365 platform (Office suite and related programs) as well as Adobe product subscription services.
• After reviewing existing Microsoft Office licensing, through realignment of available service plans, I was able to reduce costs by approx. $10,000/yr. for the existing headcount at the time.
• Develop user-level IT systems training classes to improve productivity.
• Maintain network security using various industry-standard platforms and processes for perimeter defense, penetration testing, and provide continual user education and awareness. Being proactive minimizes the need to be reactive.
• Also responsible for maintaining premises security systems as well as internal phone systems.

2017-2019, Currier Plastics, Inc - IT Systems/Network Administrator

Responsible for effective provisioning, installation/configuration, operation, and maintenance of IT systems hardware/software and related infrastructure in a manufacturing facility of over 150 people. Participates in technical research and development to enable continuing innovation and growth within the company. Activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations and in executing, testing and rolling-out the chosen solutions. Systems under management include production, manufacturing, business development and support processes.
• Restructured existing Internet and telecommunications plans to realize a yearly savings of approx. $5,000 while improving performance and increasing available features and bandwidth at the time of the review.
• Researched, purchased, installed, and configured necessary networking infrastructure for secondary R&D office in another building separate from the main campus utilizing site-to-site connectivity.
• Maintain various Windows Server physical and virtual environments as well as Windows client systems. Administer and maintain business productivity cloud resources using the Microsoft Office 365 platform (Office suite and related programs) as well as Adobe product subscription services.
• After reviewing existing Microsoft Office licensing, through realignment of available service plans, I was able to reduce costs by approx. $10,000/yr. for the existing headcount at the time.
• Develop user-level IT systems training classes to improve productivity.
• Maintain network security using various industry-standard platforms and processes for perimeter defense, penetration testing, and provide continual user education and awareness. Being proactive minimizes the need to be reactive.
• Also responsible for maintaining premises security systems as well as internal phone systems.

1999-2017, Verizon Wireless - Senior Technical Analyst, Member of Technical Staff

Responsible for the maintenance and support of 200+ computers and users at corporate-owned retail/office locations spread across central NY (my territory), troubleshooting and repair, deployment of new systems and software, specialty systems (stand-alone payment kiosks, A/V equipment, etc.), and reimaging as needed. Assisted users with installing and configuring VPN access on their devices and remote connectivity issues. Well-versed with Windows XP, 2000, 7, 8, 10 operating systems, as well as Android and iOS mobile devices. Very familiar with MS Office 2000/XP/2003/2007/2010. Use of remote management tools such as Dameware, VNC, etc. Familiar with Active Directory processes. Project-lead on various device/system deployments.
• Part of the Call Center IT team helping support 600+ users and related office devices in a wired and wireless campus.
• Implemented routine for regular review and servicing of employee training labs in the remote offices resulting in maximum uptime for scheduled & unscheduled classes.
• On-site service for Cisco equipment at retail locations. Repair/replace as well as applying device configurations. Accessed routers/switches using SecureCRT, Putty, etc.
• Trade show support for remote locations as well as corporate meetings involving A/V systems and remote connectivity. Lead IT support person for yearly Verizon Wireless presence at NYS Fair involving two physical locations on the fairgrounds. PoP’s equated to two complete retail stores with supporting IT equipment featuring POS tablets and laptops. Overcame several unforeseen technical hurdles to routinely be online and ready for business at the start of the Fair every year.
• Created/maintained departmental database for tracking IT assets. Performed regular inventory of IT equipment throughout the area. Database included ability to create various reports for executive needs resulting in better asset management and lower IT expenditures.
• Created/maintained early departmental Intranet site. Created user-level ‘how-to’ troubleshooting guides for common IT issues for use at retail stores and field sales offices that lowered general IT ticket count in my area by 5-10%. Developed and held various MS Office training classes for regular users resulting in a 10-15% decrease in submission of MS Office-related tickets.

1984-2020, BIG TIME Music & Lights, Central & Western NY - Owner/DJ

Mobile Disc Jockey service serving the upstate NY area. Involved in all aspects of marketing, promotions, sales, and management. Created and maintain company web site (btmusicdj.com). Purchase/build/maintain all A/V equipment including digital photography, video projector, intelligent lighting systems, computerized audio controls, etc.

1998-1999, BroadView Networks (formerly Community Networks) - Webmaster/ISP Administrator/Network Admin

Maintained office network (40+ computers). Added new user accounts as required and administered secure resource file permissions and access as needed on a Windows NT Server environment. Followed backup routine for server/user data on a regular schedule. Followed proper off-site storage procedures for backup media. Maintained ISP server (600+ users). Involved in full life-cycle of ISP user accounts (adding user access, email accounts, user websites where requested, registered domain names when needed). Grew ISP customer base by coordinating with billing to include ISP subscription details on customer billing forms and mailings.
• Created customer instructions for ISP connectivity software resulting in increased efficiency and lower support call installation issues.
• Maintained and updated company website for current content and new product offerings.
• Fielding all customer requests for service and instruction (phone, email, etc.) and made on-site visits to select customers as requested by management.

1994-1998, Fehlman Brothers, Inc. - Network Technician/Outside Sales

Outside sales for area auto parts distributor. Secured major nationwide auto parts retailer (500+ locations) as a customer. Became de facto network administrator during initial conversion to PC-based programs and systems. Devised sales promotions, designed initial company web site & basic Intranet, and carried out troubleshooting & repair of network equipment as well as standard computer issues.